Posts by Katharine Kellar
Delivering VIP Customer Service with Skills-Based Routing
Delivering VIP Customer Service with Skills-Based Routing Intelligent call distribution begins with skills-based routing. Contact centers combining skills-based call routing with priority routing rules achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn how effective CX leaders use skills-based routing to crush customer service objectives. Prioritize Customer Experience with Skill-Based Routing…
Read More7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate
7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate The development of new therapies is exciting, but also arduous. Organizing clinical trials to bring a therapy to market involves a lot of work. From recruiting participants, screening them, ensuring their compliance, and gathering accurate information about their experience- there’s a great deal…
Read MoreVoxbone Analysis: Company Overview, Pricing, & FAQs (2021)
Voxbone (Bandwidth) Alternatives and Pricing Comparisons Does Voxbone (Bandwidth) belong in your carrier network? What does Voxbone’s pricing include, and what can you expect from them compared to similar alternatives? See how Voxbone’s pricing, coverage, and services compare with our 2021 review. In the age of cloud migration, customers depend on a reliable partner that…
Read MoreHow Will STIR/SHAKEN Affect You?
What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant. Whether you’re involved in communications or just know somebody working at…
Read MoreThe Contact Center Guide to SBC SIP Trunking
The Contact Center Guide to SBC SIP Trunking In a time when virtual communications are the new normal, businesses have new, complex problems to solve. Companies modernizing to the cloud rely on session border controllers (SBCs) to connect their media technologies. SBCs secure your company communications while harmonizing your voice, media, and phone system services.…
Read MoreThe Rise of Hybrid Pricing Strategies in SaaS
The Rise of Hybrid Pricing Strategies in SaaS SaaS companies implementing usage-based pricing strategies continue to outperform others in customer success measurements. For customer-focused SaaS companies, a hybrid pricing strategy using both billing methods will be key going forward. The pricing model is shifting in the software-as-a-service world. Subscription plans are stalling in the eyes…
Read MoreHow SBCs Work in Microsoft Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHosted PBX vs. VoIP vs. SIP Trunking
Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision – one that can serve your…
Read MoreCaribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines has seen a vast improvement in its client experience after implementing AVOXI. Discover their success in modernizing their phone system and operational efficiencies across their Trinidad and Tobago call center from one centralized platform. Caribbean Airlines relies on AVOXI’s global communications software…
Read MoreInterstate Call Recording Laws & Compliance (2021)
Interstate Call Recording Laws & Compliance Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about audio recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. Staying Compliant with Call Recording Laws in the US…
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