Posts by Katharine Kellar
Call Center Training Best Practices
Top 7 Call Center Agent Training Tips, Techniques, and Best Practices Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the best call center agent training techniques for their teams. When agents are asked how they would recommend improving their…
Read MoreSIP Trunk Pricing Comparisons (2019)
Many businesses use SIP trunking service to reduce communication costs. However, finding the best SIP trunk pricing can be tough. For a proper SIP trunk cost comparison, you’ll need to consider your monthly cost per SIP channel, outbound call rates, add-on features, setup fees and more. We want you to find the best SIP trunk pricing possible.…
Read MoreInternational Call Forwarding Cost Guide (2019)
Call Forwarding Cost Guide (2020): International Call Forwarding Charges Spending too much international call forwarding costs? Maybe you’ve been charged premium pricing for a call forwarding service that doesn’t deliver. Maybe you’ve tried cheap alternatives that offered low rates and realized that the poor voice quality and dropped calls weren’t worth it. Either way, we…
Read MoreInternational Phone Number Portability
Are you having trouble trying to check your VoIP number portability? We had the same problem, so we put together the best international phone number portability guide there is! Our information comes from: Documentation published online about VoIP number porting from each country’s regulatory body. AVOXI’s internal documentation about international number porting from local carriers globally.…
Read MoreTop Virtual Number Questions
Top Virtual Number Questions At AVOXI we strive to simplify and improve our buying process and customers’ journey. Part of our plan to achieve this goal is to provide more descriptive and educational content. Finding the right virtual number for your business can be time-consuming and confusing. In this article, we provide answers to the most asked virtual number sale…
Read MoreCEO’s Message – 2018 Fourth Quarter Update
CEO Message: Fourth Quarter Update A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has been happening at AVOXI this last quarter of the year. We continued to add countries, and to add cities, to our long list of Global…
Read MoreToll vs Toll Free vs Direct Dial
Toll vs Toll Free vs Direct Dial: Compare DID vs DDI vs Toll Free Toll vs toll free vs direct dial. We’ve noticed plenty of confusion about these terms on the web. Luckily, this article will make it very simple to understand the difference between using a toll free or local DID number. You’ll also…
Read MoreThe Top Benefits of Call Center SIP Trunking
The Top Benefits of Call Center SIP Trunking Which benefits make SIP trunks the most promising option for unified communications? We’re breaking down 6 advantages of SIP trunks, including amazing data around productivity, cost reduction, and ROI! The Advantages of Modern SIP Trunk Strategies In 2020, the global business environment changed dramatically. A dramatic shift…
Read MoreCloud Phone Numbers – Everything You Need to Know in 2019
Unlocking the Power of Cloud Phone Numbers for Your Business: A Comprehensive Guide Cloud telephone service transformed the way companies do business. With a cloud-based phone number, local and international business number service is more flexible and affordable than anyone would have thought possible a few decades ago. In this quick guide, we’ll address common questions…
Read MoreToll Free Number Portability Guide (2019)
Are you frustrated by how hard it is to find information about toll free number porting in more than one country at a time? So were we, so we put together a complete 800 number portability guide! Our information comes from: Documentation published online from each country’s regulatory body. AVOXI’s internal documentation from local carriers around…
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