Posts by Katharine Kellar
How Does Call Screening Work?
How Does Call Screening Work? Take control of your office phone. Use call screening to determine how incoming calls are handled before you even answer the phone. Choose to send calls from certain numbers directly to voicemail or another extension. What is Call Screening? Included with the AVOXI Core Cloud PBX Phone System, call screening…
Read More[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center
Revolutionizing Customer Service in the Travel Industry: A Case Study with AVOXI’s Smart Queue Platform Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform,…
Read More[Solutions Brief] Integrated Cloud Communications Solutions Support Award-winning Resorts
Solutions Brief: Integrated Cloud Communications Solutions for Resorts Learn how this award-winning resort used AVOXI’s integrated cloud communications solutions to support exceptional guest experiences, maintain business continuity, and reduce costs. In this solutions brief, we explore how a leading resort in the Turks & Caicos Islands was able to use a suite of AVOXI cloud…
Read MoreHow the Cloud Solves Top Problems for the Hospitality Industry
How the Cloud Solves Problems for Hospitality Industry Despite the threat of terrorism and political instability, the travel and tourism sector has become a leading source of jobs and revenue in recent years. In 2015 alone, the travel, tourism and hospitality industry grew by 3.1% and accounted for 9.8% of the global economy’s GDP. And as…
Read MoreWhere to Find Affordable VoIP Calling Rates
Where to Find Affordable VoIP Calling Rates The investment in reliable, cost-effective communications solutions is a commonly overlooked component of a business. That isn’t to say today’s companies don’t understand the importance of efficient internal and outbound communication, or that they forget to account for phone rates in their budget. The problem is that most…
Read MorePredictive Dialers vs Progressive Dialers: Which Is Right for Your Business?
Predictive Dialers vs Progressive Dialers: A Comparison The goal of any outbound call center has always been the same: to connect agents to as many qualified customers as possible and maximize productive talk time. As a provider of virtual contact centers around the world, dialers are a major talking point of our industry. Automatic dialers…
Read MoreHow Much Does Call Tracking Cost?
How Much Does Call Tracking Cost? Call tracking is one of the most important elements of a successful marketing program. Without it, there is no way to know which of your marketing channels is driving inbound phone calls. But, is there room in your budget for this essential marketing tool? In this call tracking cost comparison, we…
Read MoreSIP Trunking Pricing: The Essential Guide
It’s no surprise that many businesses have made the switch to SIP trunking for their communications solutions. In addition to flexibility, scalability and ease of configuration, one major advantage is the significant cost savings. This article will explain the elements that factor into SIP trunk pricing, and what you can expect from a SIP trunk…
Read MoreWhat is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your…
Read More5 Questions for Evaluating VoIP Companies
5 Questions for Evaluating VoIP Companies Your business has decided that it is time to move your phone system to the cloud. And if you have started looking for a provider, you know that there are many options to choose from. Options are good, but it can be difficult to see past the promotions and…
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