Contact Center
3 Benefits VoIP Resellers Love About Voice API
3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…
Read MoreFull Stack Software Engineer
Full Stack Software Engineer Atlanta/Charleston/Remote About this Role AVOXI is looking for several Software Engineers to join our Engineering team. This position will be building new features to help our customers manage their communication needs, working on features from our Web Phone to our Data Visualization and Analytics to our integrations with CRMs, the AVOXI…
Read MoreTier 1 Support Engineer
Tier 1 Support Engineer The Tier 1 support engineer is a critical role within our organization. The position is a customer-facing role where you will work with clients on overcoming cases within the AVOXI product line. In this role, you will be learning the ability to onboard new customers through our proprietary application, learn how…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read More2021’s Most Effective Outbound Sales Technique for New Market
2021’s Most Effective Outbound Sales Technique for International Teams As the world gets smaller, companies recognize the need to adopt global sales & marketing strategies. Expanding your sales team internationally comes with challenges, including how you get prospects in new markets and geographic regions to answer your calls. Today we’re looking at the data behind…
Read MoreSecure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
Read MoreCall Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read MoreDelivering VIP Customer Service with Skills-Based Routing
Delivering VIP Customer Service with Skills-Based Routing Intelligent call distribution begins with skills-based routing. Contact centers combining skills-based call routing with priority routing rules achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn how effective CX leaders use skills-based routing to crush customer service objectives. Prioritize Customer Experience with Skill-Based Routing…
Read More7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate
7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate The development of new therapies is exciting, but also arduous. Organizing clinical trials to bring a therapy to market involves a lot of work. From recruiting participants, screening them, ensuring their compliance, and gathering accurate information about their experience- there’s a great deal…
Read MoreThe Contact Center Guide to SBC SIP Trunking
The Contact Center Guide to SBC SIP Trunking In a time when virtual communications are the new normal, businesses have new, complex problems to solve. Companies modernizing to the cloud rely on session border controllers (SBCs) to connect their media technologies. SBCs secure your company communications while harmonizing your voice, media, and phone system services.…
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