Contact Center
How to Create an Effective IVR on Your VoIP System
Creating an Effective IVR Auto Attendant for Your Business Your IVR Auto Attendant is an extremely important part of your business. In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to…
Read MoreProblems With Call Forwarding
Troubleshooting Problems With Call Forwarding Call forwarding is one of the most widely requested VoIP features for businesses around the world. But despite its popularity, users sometimes experience issues with this feature. To help users address these concerns, we’ll discuss problems with call forwarding and how these problems can be quickly and easily solved to…
Read MoreComparing Salesforce Integration Companies
Comparing Salesforce Integration Companies: Choosing the Right CRM Specialist for Your Business When you’re utilizing a CRM, you want to ensure that you’re efficiently using it and truly getting the most out of its capabilities. Because of this, many businesses choose to hire a CRM integration specialist to tap into the true power of their…
Read MoreHow to Use Call Recording to Reduce Call Center Costs
It is important to know how to use call recording to reduce call center cost. Most call centers are equipped with a variety of popular and important calling features like time-of- routing and call forwarding. But what about call recording? Is your call center fully utilizing this feature? There are a number of ways that you…
Read MoreProblems with Call Recording
Troubleshooting Common Issues with VoIP Call Recording Today, businesses take advantage of a variety of VoIP calling features, most of which are popularly and readily available from most providers. But even when they’re from a large and established provider, your VoIP features can sometimes experience issues. It’s important that these features are working efficiently in order for the…
Read MoreTop 5 Ways to Keep Your VoIP System Secure
Top 5 Ways to Ensure Security for Your Cloud Hosted VoIP System When you’re utilizing a phone system that’s hosted in the Cloud, it’s necessary to take important security measures to ensure that all your information is safe. While modern technology comes standard with a variety of safeguards, there are a number of things you…
Read MoreWhy You Should Use VoIP
Why You Should Use VoIP With VoIP technology taking the world by storm, those still using an analog system are left wondering, “why should I use VoIP?” There are a number of reasons that individual consumers as well as startups and large enterprises use VoIP as their primary phone system. In this article we’ll discuss…
Read MoreWhat is a Hosted PBX?
What is a Hosted PBX? When shopping for an Internet-based phone service, you may come across a few different technological terms including, Hosted PBX. You’ll find that there is a lot of different jargon associated with this type of phone system. In order to make your shopping experience a lot easier, we’ve written this article…
Read MoreHow to Improve Customer Satisfaction in a Call Center
In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…
Read MoreBuying a VoIP Phone System? 3 Things to Consider
Smooth Transition: 3 Crucial Factors to Consider When Switching to VoIP Phone Systems With VoIP phone systems becoming increasingly popular, we’re often asked about the requirements and technology needed to move from a traditional phone system to this Internet based one. Well we’re here to help. Many of our clients are first time VoIP users…
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